Panorama Series Units
Q1. Do the Panorama Series units come with a black steel surround?
Answer: Yes, the surround comes standard in the box. The Panorama Series models are designed to be built-in and allow for the finishing material (drywall, stone, tile, etc) to be built right down to the glass edge. However, that application is not always desirable or available so the surround could be used as an alternate finish option.
Panorama Series Flame
Q2. Are the flame colours optional? Do I get to choose the colour I want?
Answer: No, the Panorama Series units feature the Fire & Ice flame presentation. This unique flame is 3 colours in 1! With just a simple click of the remote control the user can rotate through and choose three vibrant colours: Blue, Purple or Golden Yellow.
Q3. Does Stone Castle Fireplaces require customers to register their fireplace?
Answer: No, we do not have a registration program. For warranty issues, please contact your local dealer.
Q4. Are the flame colours optional? Do I get to choose the colour I want?
Answer: Are the flame colours optional? Do I get to choose the colour I want?
The Fire & Ice series feature this unique flame presentation and it is 3 flame colours in 1! With just a simple click of the remote control the user can rotate through and choose three vibrant colours: Blue, Purple or Golden Yellow.
Q5. Can I get the Blue, Purple and Yellow flame set in a Black Glass model?
Answer. Can I get the Blue, Purple and Yellow flame set in a Black Glass model?
No, not at this time. The unique 3 in 1 colour flame set is only available in the Fire & Ice Series (white glass models).
Q6. I HAVE A SPECIFIC PROBLEM OR QUESTION ABOUT MY FIREPLACE. WHO SHOULD I CONTACT?
Answer. We are happy to serve you, please click her to contact us.
Q7. How big of a hole do I frame?
Answer: The size of area needed is discussed in the Installation manual of each model of units.
Select a location that is not prone to moisture and is located at least 0.91 m or 3 ft. away from combustible materials such as curtains or drapes , furniture, bedding, paper, etc.
Please refer to the manual for the unit for the dimensions.
Here are examples rough wall opening size of the fireplace:
Unit Width Height Depth
WM-BI-28-3421 29" 17.5 5.5 "
WM-BI-43-5123 44" 17.5 5.5
WM-BI-58-6421 59 17.5 5.5
WM-BI-76-8221 77 17.5 5.5
WM-BI-106-11524 107 17.5 5.5
WM-BI-26-3623 27 22 " 5
WM-BI-34-4423 35 22 5
WM-BI-48-5823 49 22 5
WM-BI-72-8123 72.5 22 5